Customer Service Quiz
Walt Disney once said, "Whatever you do, ________?
"...hurry so you can move on."
"...do it well."
"...don't tell anyone you mad a mistake."
"...your imagination doesn't count."
The "7 P's" to remember anytime you engage with a patient are: Be Prepared, Be Present, Be Polite, Be Patient, Be Personable, Be Proactive, and Be Professional.
What are some examples of keeping a patient coming back?
Know our services
Make them feel like family
Be quick to respond and handle issues or concerns
All the above
To provide excellent customer service, you must be:
Tolerant, Reclusive, and Conclusive
Able to refrain from being empathetic
Coachable, Teachable, and Approachable
Realize perception is not important
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